Shipping & Returns
Shipping & Returns
Shipping Policy
Doré offers a variety of shipping options based on customer’s needs.We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico, as well as to over 70 countries worldwide.Ground Shipping in the USGround shipping in the US can be expected to arrive within 2 to 7 business days. If shipping to Hawaii, Alaska and Puerto Rico, please expect 7 to 15 days. Orders are deliverable to PO Boxes.Ground shipping in the US is free for all orders $50 or more.Subscription shipping in the US is free for all orders.Express Shipping in the USFedEx 2Day® and UPS 2nd Day Air® in the US can be expected to arrive within 2 business days if the order is placed before 11am EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.FedEx Standard Overnight® and UPS Next Day Air® Saver in the US can be expected to arrive on the next business day after 4pm if the order is placed before 11am EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.International ShippingWe are pleased to offer international shipping to over 70 countries including Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Cameron, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Hong Kong SAR, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.We offer international delivery with Mayple Global through DHL Express. International orders can be expected to arrive within 2 to 6 business days after processing. International orders ship at a flat rate of $10 in local currency. Please note that we are unable to accept orders that are shipped to international P.O. Boxes.Shipping is free for all international orders $75 or more in local currency before taxes and duties.All international subscriptions ship at a flat rate of $5 in local currency.We do our best to ensure the timely delivery of your order. Please note that we are provided with an estimated delivery date from our carriers and on a rare occasion, your package may arrive outside of the estimated timeframe due to delays with customs processing. For questions on your order status please reach out to hello@wearedore.com.Doré remains available for international shipping through Cult Beauty. They are able to ship worldwide, however, you may find that there are a few exceptions. Please check the full list of countries Cult Beauty ships to and any restrictions on their website.Duties & TaxesWhen shopping on our website in your local currency, duties and taxes are included in the product price for all countries we ship to, and will be itemized at checkout. No additional payment will be required upon delivery of your order.Please note that duties and taxes are non-refundable. Free shipping applies to the subtotal before taxes and duties.
Shipping Policy
Doré offers a variety of shipping options based on customer’s needs.We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico, as well as to over 70 countries worldwide.Ground Shipping in the USGround shipping in the US can be expected to arrive within 2 to 7 business days. If shipping to Hawaii, Alaska and Puerto Rico, please expect 7 to 15 days. Orders are deliverable to PO Boxes.Ground shipping in the US is free for all orders $50 or more.Subscription shipping in the US is free for all orders.Express Shipping in the USFedEx 2Day® and UPS 2nd Day Air® in the US can be expected to arrive within 2 business days if the order is placed before 11am EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.FedEx Standard Overnight® and UPS Next Day Air® Saver in the US can be expected to arrive on the next business day after 4pm if the order is placed before 11am EST. Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.International ShippingWe are pleased to offer international shipping to over 70 countries including Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Cameron, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Hong Kong SAR, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.We offer international delivery with Mayple Global through DHL Express. International orders can be expected to arrive within 2 to 6 business days after processing. International orders ship at a flat rate of $10 in local currency. Please note that we are unable to accept orders that are shipped to international P.O. Boxes.Shipping is free for all international orders $75 or more in local currency before taxes and duties.All international subscriptions ship at a flat rate of $5 in local currency.We do our best to ensure the timely delivery of your order. Please note that we are provided with an estimated delivery date from our carriers and on a rare occasion, your package may arrive outside of the estimated timeframe due to delays with customs processing. For questions on your order status please reach out to hello@wearedore.com.Doré remains available for international shipping through Cult Beauty. They are able to ship worldwide, however, you may find that there are a few exceptions. Please check the full list of countries Cult Beauty ships to and any restrictions on their website.Duties & TaxesWhen shopping on our website in your local currency, duties and taxes are included in the product price for all countries we ship to, and will be itemized at checkout. No additional payment will be required upon delivery of your order.Please note that duties and taxes are non-refundable. Free shipping applies to the subtotal before taxes and duties.
Return Policy
We want you to love Doré. If something in your order did not meet your expectations, please email hello@wearedore.com within 30 days of receipt for further assistance.Please note that we can only accept refund requests for orders placed through wearedore.com. At this time, we are not able to refund the initial cost of shipping or cover the shipping cost for returns in the US. For international orders, the initial cost of shipping, duties and taxes are non-refundable.We are unable to accept returns without prior email confirmation. Please reach out to us at hello@wearedore.com before shipping your order back to us. Successful delivery to our warehouse cannot be guaranteed and your package may be returned to sender.Doré can, in our sole discretion, limit or refuse a refund request if we deem that our policies have been abused. Any such findings are not appealable. At this time, Doré is not obligated to disclose any further information other than to inform the customer in question that the refund request can not be processed or may be limited due to the abuse of our returns policy.
Return Policy
We want you to love Doré. If something in your order did not meet your expectations, please email hello@wearedore.com within 30 days of receipt for further assistance.Please note that we can only accept refund requests for orders placed through wearedore.com. At this time, we are not able to refund the initial cost of shipping or cover the shipping cost for returns in the US. For international orders, the initial cost of shipping, duties and taxes are non-refundable.We are unable to accept returns without prior email confirmation. Please reach out to us at hello@wearedore.com before shipping your order back to us. Successful delivery to our warehouse cannot be guaranteed and your package may be returned to sender.Doré can, in our sole discretion, limit or refuse a refund request if we deem that our policies have been abused. Any such findings are not appealable. At this time, Doré is not obligated to disclose any further information other than to inform the customer in question that the refund request can not be processed or may be limited due to the abuse of our returns policy.