Frequently Asked Questions

Yes, our products are suitable for all skin types, including those with sensitive skin. All of our products have been clinically tested under dermatological control.

Yes, our products are designed to be used together. We suggest a routine that consists of cleansing, treating and then moisturizing. Our products are suitable for everyday use, both morning and night.

Yes, all Doré products are cruelty-free. We do not test on animals.

Le Cleanser and La Micellaire are vegan products.Le Baume and La Crème are made using beeswax. You can check all ingredient information on each product page.

There is no gluten, soy or nuts in the ingredients of our products, but they are manufactured in a facility that also manufactures products which may include these common allergens. Therefore we cannot confirm zero cross-contamination or that zero traces of gluten, soy or nuts may appear in our products. Please check all ingredient information on each product page and if you have continued concerns we recommend consulting with your doctor first.

No, there is no fragrance added to our products.

No, our products are manufactured without parabens, silicones and sulfates. All Doré products are EWG VERIFIED™, which means they meet EWG’s strict, scientific standards for transparency and health. Their team of toxicologists, chemists, and epidemiologists scrutinizes every product, empowering you to purchase products you can trust to be safe and efficacious. We are proud to meet Credo’s Clean Standard™. Learn more about how Doré defines clean here

No, our current range of products are free from SPF.

While all of Doré’s products are manufactured without over 1,600 questionable ingredients (including no parabens, silicones and sulfates), we find everyone’s skin and experience to be different. So we always recommend consulting with your doctor first if you are pregnant or nursing.

Our cells turn over on average every 28 days, so when you try any product you should expect it to take approximately 28 days before you start to see results.

Discounts and promotional offers cannot be combined with any other offer, and are not applicable to previous purchases. Sets, subscriptions, gift cards and limited edition items are excluded. Select offers are valid for first time customers only. Subscription offers are valid for the first order of a new subscription only. Limited quantities, while supplies last. On a first come first serve basis. Additional exclusions may apply.

Doré can, in our sole discretion, cancel or modify any order due to unauthorized or ineligible use of any of our discounts and promotional offers.

In the US, we accept all major credit cards, including American Express, Visa, MasterCard, Discover, Apple Pay, PayPal, Shop Pay, Amazon Pay and Doré Digital Gift Cards.

For international orders, we accept American Express, Discover, MasterCard, Visa, PayPal and Shop Pay.

When you shop on Doré’s website, all product prices, shipping costs, taxes and order total are automatically displayed in your local currency.

At this time, we are unable to offer La Casquette or Doré Digital Gift Card for international shipping but we are working on it.

Please reach out to hello@wearedore.com to change your order. Any changes after the processing period unfortunately cannot be guaranteed.

At this time, we are unable to cancel or make any changes to orders that are shipped outside of the US.

When purchasing our skincare products you have the option to make a one-time purchase or to set up a recurring subscription at a 10% discount.

Yes. You will receive advanced notification prior to your next shipment and will have the option to make adjustments necessary. You can edit, skip, half-skip, gift or cancel your subscription. You can also change the ship date of your next subscription order or your shipping address. All adjustments can be made through your account or by reaching out to hello@wearedore.com

Yes, you can purchase a subscription as a gift for someone. Either through your account or by reaching out to us at hello@wearedore.com

We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico.

We are excited to be able to offer international shipping to over 70 countries including Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Cameron, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom and Vietnam.

Yes, we are able to ship all US orders to P.O. Boxes.

At this time, we are unable to accept orders that are shipped to international P.O. Boxes.

We currently ship to the continental United States plus Hawaii, Alaska and Puerto Rico, as well as to over 70 countries worldwide.

Ground shipping in the US can be expected to arrive within 2 to 7 business days. If shipping to Hawaii, Alaska and Puerto Rico, please expect 7 to 15 days.

Ground shipping is free on all US orders $60 or more.

Subscription shipping in the US is free for all orders.

FedEx 2Day® and UPS 2nd Day Air® in the US can be expected to arrive within 2 business days if the order is placed before 11am EST.

FedEx Standard Overnight® and UPS Next Day Air® Saver in the US can be expected to arrive on the next business day after 4pm if the order is placed before 11am EST.

Please expect longer delivery times if shipping to Hawaii, Alaska and Puerto Rico. Express shipping costs are calculated at check out and are based on weight and destination. The best rate is always presented.

We do our best to ensure the timely delivery of your order. Please note that we are provided with an estimated delivery date from our carriers and on a rare occasion, your package may arrive outside of the estimated timeframe due to delays with customs processing. For questions on your order status please reach out to hello@wearedore.com.

EU

We offer international delivery with Byrd through Colissimo and GLS. International orders can be expected to arrive within 2 to 7 business days after processing.

Ground shipping is free on all international orders $60 or more in local currency before taxes and duties.

All international subscriptions ship at a flat rate of $5 in local currency.

Please note we are able to ship to all countries in this region that are currently part of the European Union excluding Austria.

Rest of World

We offer international delivery with Mayple Global through DHL Express. International orders can be expected to arrive within 2 to 6 business days after processing.

Shipping is free on all international orders $75 or more in local currency before taxes and duties.

All international subscriptions ship at a flat rate of $5 in local currency.

Please note this region includes Austria.

We do our best to ensure the timely delivery of your order. Please note that we are provided with an estimated delivery date from our carriers and on a rare occasion, your package may arrive outside of the estimated timeframe due to delays with customs processing. For questions on your order status please reach out to hello@wearedore.com.

When shopping on our website in your local currency, duties and taxes are included in the product price for all countries we ship to, and will be itemized at checkout. No additional payment will be required upon delivery of your order.

Duties and taxes are calculated based on each of the products you order, where they were made, your shipment destination and the value of your purchase. You will always see the itemized breakdown of these fees at checkout.

Please note that duties and taxes are non-refundable. Free shipping applies to the subtotal before taxes and duties.

All orders have a processing time of 48 hours, and are shipped as soon as possible following processing.

In case we are experiencing longer than usual processing times, we note all updates on our Shipping & Returns page.

We want you to love Doré. If something in your order did not meet your expectations, please email hello@wearedore.com within 30 days of receipt for further assistance.

Please note that we can only accept refund requests for orders placed through wearedore.com. At this time, we are not able to refund the initial cost of shipping or cover the shipping cost for returns in the US. For international orders, the initial cost of shipping, duties and taxes are non-refundable.

We are unable to accept returns without prior email confirmation. Please reach out to us at hello@wearedore.com before shipping your order back to us. Successful delivery to our warehouse cannot be guaranteed and your package may be returned to sender.

Doré can, in our sole discretion, limit or refuse a refund request if we deem that our policies have been abused. Any such findings are not appealable. At this time, Doré is not obligated to disclose any further information other than to inform the customer in question that the refund request can not be processed or may be limited due to the abuse of our returns policy.

Please reach out to hello@wearedore.com so we can help rectify any issues.

Please reach out to hello@wearedore.com so we can help rectify any issues.

As per FDA regulations, any customer can report an adverse event or reaction from a product through the MedWatch system, which is the FDA's safety reporting program. Please learn more here to learn more about how report cosmetic product related complaint and reach out to hello@wearedore.com if you have any questions.

Please note submitting a report via FDA's safety reporting program does not initiate a refund request. If you would like to request a refund for your order, please reach out to us at hello@wearedore.com.

Please sign up here to join.

Perks include exclusive rewards, surprise gifts, early access to new products, and more.

You can earn 5% cashback for every $1 spent on our site, and $10 off your next purchase for each friend you successfully refer to Doré.

Your cashback and referral rewards can be redeemed towards a future Doré purchase using a discount code which can be located in your account. If you need any help, reach out to us at hello@wearedore.com.

Club Doré cashback rewards expire 90 days from the issuing date.

If you sign up to Club Doré with the same email you used when placing an order on our site, you will be rewarded for all past purchases. Please note that cashback rewards expire 90 days from the issuing date. If you join the program after your cashback rewards for past purchases have expired, you will no longer be able to redeem them.

We have migrated our loyalty program to a new, improved platform, which makes earning and redeeming rewards even more simple. We have removed all program tiers but made no changes to your existing balance or earned rewards. Please note, any cashback rewards will expire 90 days from the issuing date.

Please read all Club Doré FAQs and reach out to us at hello@wearedore.com if you have any questions.

To join Club Doré you must be at least 18 years of age or older.

All cashback rewards must be redeemed for Doré products on our site. If not redeemed, cashback rewards expire 90 days from the issuing date.

Referrals are only valid for first-time customers. Friends must spend a minimum of $20 in order to use the referral discount. 24 hours after a successful purchase by the friend referred using the referral discount code, advocate will receive a discount code via email for $10 off. Advocate discount code may only be used on orders greater than $20.

Any abuse of this offer, as determined by Doré, may result in the rescission of the referring customer's referral credit and the referred person's promo code as well as both parties' inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.

Please also note our Privacy Policy and Terms of Use on the site. By signing up for Club Doré you are consenting to receive notifications and program related marketing emails.

You can cancel your account and withdraw from Club Doré at any time. Your rewards will expire at the time the account is canceled.

Doré can, in our sole discretion, terminate any Club Doré membership if we deem the customer in question fails to comply with the program rules as outlined in the program FAQ’s, our Terms of Use or our Privacy Policy.

Yes, we do offer wholesale orders. Please reach out to wholesale@wearedore.com for more information.